Every project begins with a precise definition of scope. I analyze the technical requirements, identify the target audience (end-users, engineers, or stakeholders), and determine the regulatory constraints (ISO, OSHA, FDA). We establish the "What" and the "Who" before a single word is written, understanding the Why behind it all.​​​​

​

This is the blueprinting phase. I design the hierarchy and metadata strategy to ensure findability and scalability. Strategy involves choosing the right tools (DITA, XML, Markdown) and ensuring the plan aligns with the long-term lifecycle of the product or process.​​​​​

​

​

​

Delivery is about integrity. Every document undergoes a rigorous validation process to ensure technical accuracy and compliance. I manage the distribution architecture—ensuring the right information reaches the right person in the right format (PDF, HTML5, or Mobile-ready).

Documentation is a system. During ideation, I model the information flow. We look at the relationships between concepts, tasks, and reference material. This phase is about brainstorming the most logical structures—whether it’s a linear SOP or a multi-layered digital knowledge base.​

Execution of the content begins here. I translate complex engineering data and logistical workflows into clear, unambiguous prose. Using "Single-Source" principles, I generate documentation that is precise, concise, and focused on user-operability.

​

A system is only as good as its performance in the field. I oversee the deployment of the documentation and establish feedback loops. Execution includes monitoring for updates, managing version control, and ensuring the documentation evolves alongside the technology it supports.